Refund Policy
Last updated: 2026-04-23
Deflation is a prepaid metered API platform. Topping up is a commitment to spend on the platform, not a deposit. This page explains what happens to your credits.
Consumed credits are non-refundable
Once a credit has been debited from your wallet for an actual API request — including but not limited to language-model calls, outbound SMS, voice minutes, voice transcription, and outbound emails — that credit is not refundable for any reason. The underlying compute and third-party costs (Twilio, OpenAI, Resend, and others) are charged to us at the moment your bot makes the request and cannot be reversed.
This applies regardless of whether the resulting output met your expectations, whether the message was delivered to the intended recipient, or whether you choose to keep using the Service. Customers are responsible for setting their bot’s configuration and channel toggles before topping up.
Unused balance does not expire
The portion of a top-up that has not yet been spentremains available to you indefinitely while your account is active. There is no monthly reset, no expiry, and no “use-it-or-lose-it” clause. We strongly encourage you to use your balance rather than seek a refund — credits work across every channel your bot is configured for, so any future bot activity will draw down the balance you already paid for.
Discretionary refunds of unused balance
We may, at our discretion, refund the unused portion of a top-up in the following limited cases, provided the request is made within 14 days of the top-up:
- The top-up was made in error (wrong account, wrong amount, duplicated charge).
- A technical issue on our side prevented you from using the credits as intended.
- Other documented exceptional circumstances we deem fair.
Routine “changed my mind” requests are generally declined; we will instead help you keep using the balance. After 14 days, refunds of unused balance are not available — the balance remains usable on the platform.
How to request a discretionary refund
Email hello@deflation.ai from the address on your account, including:
- your account email,
- the Paddle order reference of the top-up in question, and
- a brief description of the reason for the request.
We respond within 5 business days. Approved refunds are returned to the original payment method via Paddle and typically appear on your card within 5–10 business days, depending on your bank. We do not charge processing fees on refunds.
Account closure
On account closure, any unused balance is preserved on your account in case you reactivate. If you wish to receive the unused balance back instead, request it within 14 days of closure under the discretionary-refund process above.
Disputes and chargebacks
If a charge looks wrong, please email us before opening a chargeback with your bank. We resolve almost every dispute within 48 hours; a chargeback delays resolution by weeks because it has to clear through Paddle’s arbitration process and may result in account suspension.
Fraud and abuse
Refund requests stemming from suspected fraudulent top-ups, compromised payment methods, or violation of our Terms of Service are evaluated on a case-by-case basis and may be denied.